Frequently Asked Questions
What are your hours?
- 8am – 8pm everyday
- 7 days a week
- 363 days a year (closed Thanksgiving Day and Christmas Day)
- We offer Walk-in care with no appointment necessary
- You may also schedule an appointment that accommodates your lifestyle
What insurance plans do you take?
We accept most private and commercial insurance plans. You may call the office location that you plan to visit prior to arrival to confirm acceptance of your particular insurance.
Do you accept appointments or can I just walk in?
Appointments are never necessary, and walk-ins are always welcome. We always strive to have you in and out within one hour, no matter when you arrive. If you do require a specific time for your visit, you may schedule a same-day appointment using ZipPASS, our handy web-based scheduling tool.
What sort of medical services do you provide?
We offer walk-in, urgent care services, and primary care services for those wishing to find a primary care provider and occupational health services such as worker’s comp, treatment of employment-related injuries, and drug/alcohol screenings.
Do you see children?
Yes, ages 6 months and up.
Do you provide drug screening?
Yes, we provide DOT and non-DOT drug screening and breath alcohol testing. If you need a drug screen at the request of your employer, your company will need to set up an occupational medicine account through our corporate office by calling:(865) 428 2773. If you are seeking a personal screening and wish to pay for it directly, you make walk-in at your convenience.
Do you provide X-rays?
Do you provide physicals?
Occupational Medicine Frequently Asked Questions
What is an MRO (Medical Review Officer)?
A Medical Review Officer, or MRO, is a physician who is certified to review drug screen results. If your company chooses this service and you have a positive drug screen, our MRO will review the result, contact and interview the patient, and then determine whether there is a reason other than illegal or illicit drugs as to why the result is positive. This service is required on DOT drug screens; however, we recommend it for non-DOT drug screens as well. By using a MRO an employer may decrease its legal risks in the event it takes adverse action against an employee for a positive drug screen result.
Who do I call to correct or update protocol information on my account?
To update information on your account, such as contact names, billing addresses, and/or services needed, please call the corporate office at (865) 428 2773
Who do I call with a billing issue?
If the issue is related to occupational medicine (e.g., drug screens, physicals, breath alcohol tests), please call the corporate office at (865) 428 2773
What is your corporate office address?
Smoky Mountain Urgent Care
Sevierville, Tennessee 37864